We're here to help.
Our online banking for personal and business clients offers secure access to your account information with the ability to view statements, transfer funds, pay bills, and more. If you are already enrolled in online banking and need help with your username or password, please see the instructions below. Visit the Online Banking Enrollment page for more information on how to enroll.
Online Banking Username Help
Pacific Premier BusinessSM Online
If you need help retrieving your Company ID or User ID, please call 855.343.4070.
Our Client Services Team is available M – F 7:00 a.m. – 6:00 p.m. PT, and Saturdays 9:00 a.m. – 1:00 p.m. PT.
Pacific Premier PersonalSM Online
- Visit the Forgotten Username page.
- Enter your email address and Social Security Number (SSN) or Tax Identification Number (TIN) and click Submit.
- Your username will be sent via email.
Online Banking Password Help
Pacific Premier BusinessSM Online
- Click the red ONLINE BANKING button above and select Business Online as account type.
- Enter Company ID & User ID and click Continue.
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On the sign in screen, click on Forgot your Password.
Note: If your device is not recognized, you will need to confirm your identity with a one-time security code. - Enter and confirm your new password and click Submit.
For more information, view our Business Online Banking Tutorial.
Pacific Premier PersonalSM Online
- Visit the Reset Your Password page.
- Enter your username, Social Security Number (SSN) or Tax Identification Number (TIN), and account number then click Continue.
- Enter & confirm your new password, then click Submit.
For more information, view our Personal Online Banking Tutorial
Client Services Team
We’re dedicated to providing high-quality service to our clients and are available to answer any questions about your accounts or banking services at 855.343.4070, M–F 7:00 a.m. – 6:00 p.m. PT, and Saturdays 9:00 a.m. – 1:00 p.m. PT.